Dear customers, before using our online service, please carefully read the following terms. Each visit to our website, as well as buying, means that you have read these terms and are agreed with them entirely. If they are unacceptable to you, please do not use this presentation.
Welcome to www.ultrasun.rs!
All information related to customer transactions - Ultra Sun Shop, are considered a business secret, and will be treated in accordance to legal regulations of the Republic of Serbia.
Personal information that you submit to the site Ultrasun.rs, in order to obtain products or services, will be handled in accordance with our policy document on the network. It is forbidden to send or transmit to this site or from it any unlawful, threatening, libelous, defamatory, obscene, pornographic or other material that would violate any law.
Ultra Sun at this location does not want to receive confidential or other information which can not be freely available. Any material, information or other communication you transmit or post to this site will not be considered confidential and those which are not freely available. Ultra Sun has no obligation towards these statements. Our employees can copy, disclose, distribute, apply or otherwise use the communications and all data, images, sounds, text and other things embodied therein for any and all commercial and non-commercial purposes.
Ultra Sun has the copyright on all contents (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the portal without the permission of the copyright holder, is considered copyright infringement and liable to legal action.
Ultra Sun administers this site from its offices in Belgrade, Serbia. No way no representation that materials or services at this site are appropriate or available for use outside Serbia, and joining in areas where their contents are illegal is prohibited. It is not permitted to use or export or import, export the materials or services at this site or any copy or adaptation in violation of applicable laws or regulations including, without limitation, export laws and regulations of Serbia. If you choose to access this site outside Serbia, you do so at your own initiative and are responsible for compliance with applicable local laws. These Terms shall be interpreted in accordance with the laws of the Republic of Serbia shall not apply the principles on resolving the disagreement of laws.
Ultra Sun may revise these Terms at any time by updating this document. Periodically visit this page to review the conditions that currently apply, because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices and terms available on certain pages of the site.
Our goods and products are intended for professional use only by persons who are engaged in the corresponding activity. Accordingly rules governing the relationship-rights, obligations and responsibilities between the merchant and these persons are applied and enforced .
All product prices listed on the site include VAT. UltraSun keeps the right to change the price shown on www.ultrasun.rs without previous anouncment. All prices shown on web are same as in our UltraSun store in Gandijeva 99v, lok 1 , New Belgrade, excluding special web discount actions. In the case that there is a difference in prices between web pages and in-store prices, valid price is one in the store.
Despite considerable efforts to provide up to date and accurate data it is possible incorrect price is shown on the website. In this circumstance Ultrasun will enable the customer to withdraw from the purchase or will offer other solution to our mutual satisfaction.
The price does not include shipping costs.
Ultra Sun provides free delivery of goods to your home address on the territory of Serbia for orders over 5000.00 RSD, except in the case of orders of equipment (furniture for hairdressing, beauty salons and solariums) in which the purchaser bears the costs of postage.
Links on this site are provided solely as a convenience to you. If you use these links, you will leave this site. Ultra Sun has not reviewed all of the sites of independent producers and does not control them and is not responsible for any of these sites or their contents. Therefore, we do not support, and make no representations about them, or about any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the websites of independent producers that are linked from this site, you do so entirely at your own risk.
UltraSun has enabled for users few different way of ordering:
ORDERS BY PHONE
For phone orders call customer service 011/2284-463, 011/2283-677 and 063/457-818
Orders are received on Work days 08:30-20h, Saturday 09-16:30h.
When ordering customer should leave following information:
Our customer service will contact you shortly.
Only register users can place online orders. Follow registration instructions in order to complete registration.
After completing registration process login to our web site with provided username and password.
Now you can proceed to order.
From the menu, select the product item and click "Add".
After the first item being ordered, formed in order to remain active until you complete the ordering process. At any time you can cancel the ordering and continue for several days, because the active orders to be opened.
When ordering items, there is the option to view basket, where you can track the amount of the ordered products, as well as the total amount of your order.
After selecting all the items that you are interested in Basket click on 'Finish and order'. Then you will be able to check and modify your data, if there are any changes (address to which the shipments, phone number). Also, you can select delivery method, and way payment.
Your order will then be automatically forwarded to our sales department, who will contact you in a timely manner, to confirm all the details.
ORDERING BY MAIL
When ordering customer should leave following information:
Our customer service will contact you shortly.
Wire transfer payment method is intended for legal entities. If you represent a legal entity in the process of buying it is enough to mark the "invoice". A copy of the completed payment order will automatically be sent to your e-mail after order confirmation .After payments recorded in our system, ordered goods will be sent by courier or can be picked up in person in our retail store in Gandijeva 99v, ext 1 in New Belgrade. If you are a customer of electronic banking, transaction can be done in the same way.
Nudimo Vam i opciju plaćanja pouzećem (gotovinsko plaćanje kuriru na licu mesta). U ovom slučaju roba će Vam biti poslata kurirskom službom, a Vi ćete je platiti kuriru pri preuzimanju.
We offer you the option to pay cash on delivery (cash payment courier on the spot). In this case, the goods will be sent by courier, and you will pay the courier when goods are delivered. Ultra Sun gives you a free delivery of goods to your home address on the territory of Serbia for orders over 5.000,00 RSD.
If you want to take the goods in person, you can go to our retail shop in Gandijeva 99v, ext 1 in New Belgrade, make payment on site and pick up previously online ordered goods.
Payment by check is possible in our retail store in Gandijeva 99v, ext 1 in New Belgrade. Purchase of goods can be carried out only in the presence of the owner of the check with the documents (identity card and check card). In addition to regular data printed on the check, the buyer is obliged to write telephone number and valid ID card number on the background of the each check.
Delayed payment by check
Ultra Sun offers deferred payment of 30 days by check, for amounts over 5000.00 RSD.
Payment on installments by check
Ultra Sun offers you the option of paying in installments:
- for amounts over 10,000.00 RSD to two monthly installments
- for amounts over 30,000.00 RSD in three monthly installments
- for amounts over 50.000,00RSD in four monthly installments
The first installment is payable immediately and the other each of following month.
From now on credit card purchases are even better choice! Your purchases do not have to burden your budget!Credit cards from Banca Intesa program MasterCard, American Express and Visa allow you interest-free payment in 3 monthly installments, in Ultra Sun retail store in New Belgrade.
The possibility to obtain a quantity discount
Delivery of products that you have ordered will be done in the shortest period possible via courier services:
- ‘City Express’ courier service, at the same time we recommend it due to its safe and economic way of delivering.
- Download official price list of “City Express” courier service.
- Courier service of your choice.
Delivery will be charged on package arrival.
Free delivery for orders over 5000 RSD.
- Orders received on business days until 12p.m. are delivered on the next
- Orders received on business days after 12p.m. are delivered in 2 business days.
- Orders received on Friday until 12p.m. are delivered on Saturday.
- Orders received on Friday after 12p.m. and on weekends are delivered on Tuesday.
If you purchased any product from our offer and you have a problem, our customer service is there to help you.
For any questions, you will find a complaint service at number 011/22-83-677 (weekdays 8:30-20:00h Saturdays 9-16:30h).
About solving technical problems our technical support can help you at number 063/690-992 (weekdays 9-17h Saturdays 9-15h).
Our goods and products are intended for professional use only by persons who are engaged in the corresponding activity. Accordingly applied and enforced are rules governing the relationship-rights, obligations and responsibilities between the merchant and these persons.
According to the Consumer Protection Act , Trader is responsible for the lack of conformity of goods which appear within 24 months of purchase. The consumer is an individual that buy goods or services for purposes other than its intended business or other commercial activity. The trader is obliged, in the case of non-conformity of the goods, to provide the service at its own expense . When selling second-hand goods, a shorter period in which merchant is responsible for the lack of conformity, which will not be less than 12 months can be agreed.
The right to complain and free servicing by the merchant ,buyer loses in case of improper handling of the device and its use not in accordance with instructions for use, as well as in the event that carried out any repairs or attempts to repair goods by unauthorized persons.
Ultra Sun guarantees the quality of all of its products, as well as their conformity with the specifications listed on the site.
For further information please contact us at email@example.com
Depending on the time when the malfunction happened , there are the following categories of complaints to the functional safety of products:
1) DOA - Dead on Arrival is the complaint at the time of delivery or first use.
This means the following:
a) the supplied product is damaged, it lacks some parts (the incomplete), does not correspond to the designed purpose or specification. In this case, the problem must be recorded on the spot, in front of the courier, by checking the goods, and if something is wrong, immediately report the malfunction.If the package that the courier delivered is damaged you can reject the shipment, and if damage is detected upon delivery and unpacking you are required to sign a complaint within 24 hours, otherwise it will not be accepted.
b) If during the installation or the first use you find that product is defective, it is necessary to notify us immediately by contacting us by telephone or send us an email with a description of the problem and your contact.
2) A complaint to the functional correctness of technical products.
In this case, you deliver the goods in our retail store. If you bought goods over the web, contact our customer service by phone 011/22-83-677 or via e-mail firstname.lastname@example.org to get the necessary information.
3) A complaint on damaged shipment
If your package or product that you ordered arrives damaged in shipment, it is necessary to contact courier service that delivered the package within 24 hours in order for them to make the record, and then tell us about it.
4) Reklamacija zbog nesaobraznosti prilikom kupovine na daljinu
A complaint because of the lack of conformity when buying at a distance When shopping at a distance, the consumer is entitled to change his mind, and desist from buying within 14 days from when product was delivered without giving any reason for cancellation ( eg. If the consumer does not like the product, which is not actually any defects). In this case, the cost of returning the goods shall be borne by the consumer, the seller must return the money for the goods within 14 days of receipt of the declaration of consumers. The consumer is obliged to return the goods in original packaging and undamaged otherwise he loses the right to this type of complaint.
Service and refund
When receiving the goods that was malfunctioning when consumer tried the installation and initial start-up (DOA), the service technician is required to first check the justification of the complaint and completeness of devices that complaint is about before proceeding with replacing the goods or returning money. The deadline for response to your complaint is within 8 days from the making of the complaint to the retailer or from the date when the device is shipped by courier service to our customer service. After that, the decision will be made about whether if you will be shipped a new product or your money will be refunded. Complaints to the functional safety of products will be accepted only if the advertised goods are returned complete, undamaged and in its original packaging if the authorized repairer confirmed your allegations.
Packaging is not a prerequisite to refuse a customer complaint but is preferred to be submitted with the device.
Shop Ultra Sun reserves the right to change prices of products, so if you order the device at one price and with the price received it to your home, then you do not have right to a refund.
When complaining of goods for which the trader is responsible for the conformity, the buyer is obliged to:
- that the product you are complaining on is brought in person or sent by courier service to the address specified in the service list in original packaging. Packaging is not a prerequisite to refuse a customer complaint but is preferred to be submitted with the device.
- to submit a copy of the invoice of purchase to a customer service for a review.
- to describe in detail to the customer service the observed defect and description of the conditions and environment in which the product was doing when the failure occurred.
- thereafter, all the information about the status of a product customer can only get in retail or at the telephone number 011/22-83-677.
For more information please contact us at email@example.com
If the complaint is accepted, the seller is obliged to offer consumers a choice between repair or replacement, which should be followed by the seller, and in the appropriate time period. By replacing it is meant replacing the goods for other of the same type, model and quantity. If the seller is unable to offer a suitable replacement (eg. No selling model which the consumer is originally purchased in the appropriate color, size, quantity ...) the goods can be exchanged for another, but only with the consent of the consumer.
If the replacement or repair is not possible, or represent a disproportionate burden, the consumer can demand a price reduction (returning a certain percentage or a certain part of the price which is charged to the consumer), or breach of contract. Termination of the agreement means that the consumer returns the goods to the seller, and the seller returns the money to the consumer.
In order for our mutual business to raise to a higher level, and at the same time avoid all unnecessary costs, together we must respect the following procedure to send the goods to the service.
How to save and reduce time for resolving complaints?
With the device,it is essential to provide us with Contract of sale or a copy of the receipt. All components should be adequately packaged in order to avoid any damage during transportation, and it would be the best if it is in original packaging and as complete as possible. Example: if the bulb is not working in the UV lamp, it is necessary to deliver a complete UV lamp.
With each component should be written a detailed description of the fault. If the defect is manifested after a long time of work, write how long it takes for that to happen. It is also desirable to list all the specifics if the failure is not common. Try to avoid short and incomplete descriptions of failures because we can get into a situation to not remedy the defect and return you the same device. Be as detailed as it is possible in the description.
Physically damaged components and devices that have not been used according to the manufacturer's specification are not entitled to make a complaint on or a free service because the merchant is not responsible for the lack of conformity as a result of damage to improper handling, the risk passes to the buyer.
In the case of physical damage inflicted by end users, customer service request diagnostics. If the customer cancels the repairs he will be required to self-regulate all the costs to the customer service. That type of additional costs are not borne by the trader.
Please respect the above procedure, because it is in your interest and ours to resolve complaints and service in the shortest possible time-frame.
Dear customers, before using our online service,please carefully read the following terms. Each visit to our website, as well as buying, means that you have read these terms and are agreed with them entirely. If they are unacceptable to you, please do not use this presentation.
Welcome to www.ultrasun.rs!
All information related to customer transactions - Ultra Sun Shop, are considered a business secret, and will be treated in accordance to legal regulations of the Republic of Serbia
The price does not include shipping costs.
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